Delivery Shipping & Returns

DELIVERY, SHIPPING AND RETURNS POLICY

 

Delivery Charges – UK Mainland (England, Wales and Scotland)

A delivery charge of £8.00 will be charged on all orders under £200 with orders under £10.00 having a delivery charge of £3.00, any orders over £200.00 will have no charge.

Delivery Charges – Non UK Mainland (Islands and Highlands of Scotland, N. Ireland, Isle of Man & Scilly)

A delivery charge of £14.00 will be charged on all orders under £200

Delivery charges for Fire Extinguishers will be based on weight and will be quoted upon enquiry

Orders will be shipped after credit card approval, or upon conformation of cleared funds

Shipping

Upon completion of order processing items will be shipped within 2 working days and delivery is anticipated to be 2-3 days unless stipulated at time of order

All orders will be shipped as a complete order and if items on the order are out of stock the complete order will be shipped when all items are in stock notification will be given

Due to manufacturer’s shortages deliveries may be delayed past normal quotes terms, we will endeavour to contact you in this instance.

All delivery times quoted are based upon working days only and do not include weekends or bank holidays

Returns

You can cancel an order by emailing us on eales@firesafeservices.co.uk, items ordered can be returned up to 7 days after receipt for a goods refund or credit on account

Where an order is yet to be dispatched the cancellation will be processed and refund issued within 7 days

Where the order has been dispatched we will take the goods back for a period of 7 days from customer receipt where the product is returned in the original packaging in a saleable condition

The cost of returning the goods will be borne by you unless the goods ordered are proven to be faulty or have been sent in error

Goods will not be accepted back where any items have been used in error or where items are ordered as a customised or special build